TORRENS CONNECTTORRENS CONNECT
Strengthening Safety Culture at Torrens Connect
PROJECT
Safety Climate Tool Implementation
WHAT WE DID
End-to-end delivery of a safety climate survey. Communications, facilitation, running the survey, data analysis and interpretation, detailed reporting, and planning.
CLIENT
Torrens Connect https://torrensconnect.com.au/
TIMELINE
Ongoing
Driving Safety Culture Insights at Torrens Connect
Torrens Connect is a key operator in Adelaide’s public transport network, responsible for delivering safe, reliable tram services to the community. Recognising that a strong safety culture is vital to supporting both frontline performance and passenger wellbeing, Torrens Connect sought to better understand the attitudes, perceptions, and experiences of their workforce. They engaged Work Safety Hub to facilitate a comprehensive safety culture survey, providing insights to guide future improvement.
Work Safety Hub led the end-to-end delivery of a safety climate survey, tailored to capture the unique dynamics of Torrens Connect’s workforce. This included survey configuration, communication planning, survey administration, data analysis, and reporting key findings. We engaged closely with leaders and teams to ensure participation was meaningful, and the results provided actionable insights. Our work supported Torrens Connect in identifying strengths, uncovering opportunities, and laying the foundation for continuous improvement in safety leadership and frontline engagement.
CHALLENGES
- Understanding Workforce Perceptions
Gaining an accurate and honest view of employee attitudes towards safety required building trust and encouraging open feedback. - Engaging a Diverse, Shift-Based Workforce
With teams operating across various shifts and roles, ensuring broad participation in the survey posed logistical and communication challenges. - Avoiding Survey Fatigue
Workers had experienced surveys in the past, so ensuring this process felt different—meaningful and action-oriented—was key to securing engagement. - Tailoring Communications for All Levels
Crafting clear, consistent messaging that resonated with both frontline workers and leadership required a thoughtful communication approach.
- Capturing Insights Without Disruption
Running the survey without disrupting day-to-day transport operations meant balancing efficiency with ensuring quality participation. - Turning Data into Action
Converting survey results into clear, practical insights that would lead to real workplace improvements was critical to maintaining credibility. - Building Leadership Buy-In
Ensuring leaders understood the value of the survey and were committed to acting on the results was vital for lasting cultural change. - Maintaining Trust Throughout the Process
Employees needed to feel confident that their feedback was confidential and that participating would lead to positive changes—not blame.
Moving safety forward
RESULTS
- Deeper Understanding of Safety Culture
The survey provided clear insights into employee perceptions, highlighting strengths and areas for improvement across safety culture. - High Workforce Participation
Despite operational demands, strong engagement from staff ensured the survey captured diverse perspectives across roles and shifts. - Tailored, Clear Reporting
Detailed analysis translated survey data into easy-to-understand findings, empowering leaders to make informed decisions. - Targeted Improvement Areas Identified
The results pinpointed specific cultural and operational factors that could be strengthened to better support frontline safety performance.
- Improved Leadership Awareness
Leaders gained a clearer understanding of workforce concerns and were better equipped to address underlying safety culture challenges. - Stronger Communication Channels
The survey process fostered open conversations about safety, enhancing communication between frontline teams and management. - Commitment to Action
The survey outcomes created momentum, ensuring that insights led to tangible actions rather than being viewed as a ‘tick-the-box’ exercise. - Foundation for Ongoing Safety Culture Development
The work provided Torrens Connect with a baseline for future measurement, enabling continuous monitoring and cultural growth.
“Work Safety Hub expertly guided us through the entire safety culture survey process—from design to delivery and reporting. Their professional approach ensured high workforce engagement and provided clear, actionable insights. This work has given us a strong foundation to strengthen our safety culture and support our teams.”
Chris CashmanHead of HSQE